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Privacy Policy

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Collection of data

The information we collect via the Website may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

We may also store information about you using cookies, (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to recognise you and your preferred settings, and it saves you from re-entering information on return visits to the site. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at the about cookies website. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Personal Information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used by our partner:

To process your order and to provide future services

In certain cases our partner may use your email address to send you information on their products and services. In such a case you will be offered the option to opt in/out before completing your order.

Our partner may need to pass the information we collect to other companies for administrative purposes.

Our partner may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Our partner may also pass on your details to our associated companies and third parties who may contact you with details of money saving offers and services that may be of interest to you; however we will give you the option to request not to have your details passed on.

Access Rights

You have a right to access the personal data that is held about you. Please write to us at the following address to obtain a copy of the personal information that we hold about you: Equity Release Warehouse, 2 Ashby Road, Ticknall, Derbyshire, DE73 7JJ enclosing your postal details.

E-mail

Please note that there is no guarantee that any e-mail sent will be received, or that the contents of any such e-mail will remain private or unaltered during Internet transmission. If you have any such concerns, you may prefer to telephone or write to us instead. We accept no liability for any damages you or others may suffer as a result of the alteration or loss of confidentiality of any such information.

We reserve the right to monitor the use and content of e-mails which are sent from and received by us for the purposes of ensuring compliance with our own e-mail policy, and identifying and taking action against unlawful or improper use of our systems, including, but not limited to, spoofing, the transmission of computer viruses and a denial of service attack.

Any enquiries sent to us via the use of our contact forms, are encrypted and delivered to us through a secure environment. However, e-mails sent from us to your e-mail address are not secure. For this reason we will not include any of your personal information or provide advice by e-mail, but will usually respond to your enquiries by telephone or post.

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